Rainbow Mountain and Red Valley Tours

Our Commitment to Your Privacy

At Rainbow Mountain and Red Valley Tours, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our website.

Information We Collect

• Personal Identification Information: Name, email address, phone number, and other contact details when you book a tour or inquire about our services.
• Payment Information: We may collect payment details (e.g., credit card information) to process bookings. This data is handled securely via trusted payment gateways.
• Usage Data: Information on how you interact with our website, such as pages visited and time spent, collected through cookies and analytics.

How We Use Your Information

Your information is used to:

• Process and manage your tour bookings.
• Communicate with you regarding your bookings, inquiries, and service updates.
• Improve our website and services.
• Send promotional offers and newsletters, if you have opted in.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to:

• Trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
• Comply with legal obligations.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and protected with appropriate technical and organizational measures.

Your Rights

You have the right to access, correct, or delete your personal data. Please contact us to exercise these rights.

Agreement to Terms

By booking a tour with Rainbow Mountain and Red Valley Tours, you agree to be bound by the following terms and conditions. Please read them carefully.

Booking and Payments

• A deposit or full payment may be required at the time of booking, depending on the tour package and booking date.
• Final payment deadlines will be communicated during the booking process.
• All prices are quoted in USD unless otherwise specified.

Cancellations and Refunds

• Cancellation policies vary by tour. Please refer to your booking confirmation for specific details.
• Generally, cancellations made within a certain period before the tour date may incur a cancellation fee or result in partial forfeiture of payment.
• No refunds will be issued for no-shows or cancellations made on the day of the tour.

Changes to Bookings

Any changes to your booking are subject to availability and may incur administrative fees. We will do our best to accommodate your requests.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, and lost luggage.

Responsibility

Rainbow Mountain and Red Valley Tours acts as an agent for various service providers (e.g., transportation, accommodations, local guides). We are not responsible for any loss, damage, injury, delay, or inconvenience caused by these providers.

Force Majeure

We are not liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, or pandemics.